Website Privacy Policy

This Website Privacy Policy explains how Zen Glow Retreat Limited collects and uses personal information when you visit zenglowretreat.com, contact us through the website or follow a link from the website to an external service.

This policy is focused on the website. Separate privacy information may apply when you book a treatment, complete a health consultation form or receive a service through the Solo booking platform.

Zen Glow Retreat Limited
Company number: 17288944
Registered office: 2 West Hill Road, St Leonards-on-Sea, TN38 0NB

Trading address
Zen Glow Retreat, Beauty Empire, 148 Balgores Lane, Gidea Park, Romford, RM2 6BP

Zen Glow Retreat Limited is the data controller for personal information collected directly through this website. For privacy enquiries, contact us on 07377 941563.

Depending on how you use the website, we may collect:

• Your name, telephone number, email address and the contents of any message you send through a contact or enquiry form.
• Technical information, such as your IP address, browser type, device type, approximate location, pages visited and the date and time of your visit.
• Cookie identifiers and website usage information, where cookies or analytics tools are used.
• Your marketing preferences, if the website later offers an option to subscribe to news or offers.

• Respond to your enquiries and requests.
• Operate, maintain and secure the website.
• Understand how visitors use the website and improve its content and performance.
• Prevent misuse, fraud or technical problems.
• Comply with legal obligations and protect our legal rights.
• Send marketing only where permitted by law and, where required, after receiving your consent.

• Legitimate interests: to operate, secure and improve our website and respond to ordinary enquiries.
• Steps before a contract: when you contact us about booking or purchasing a service.
• Legal obligation: when information must be used or retained to meet a legal requirement.
• Consent: for optional cookies and electronic marketing where consent is required.

The "Book Now" buttons on our website may take you to the Solo booking platform. Solo may collect booking details, contact information, deposits and consultation or health information. When you move to Solo, its platform terms and privacy information also apply.

Although Solo provides the booking technology, Zen Glow Retreat Limited remains responsible for how it uses client information for its own services. The separate client privacy notice should be provided during the booking and consultation process.

The website uses essential cookies required for security and normal operation. It also uses an advertising measurement pixel provided by Meta Platforms and Google Analytics, provided by Google. Where you accept optional cookies, Meta and Google collect information such as the pages you view, device and browser details and cookie identifiers, which we use to understand how visitors use the website, measure the reach and performance of our advertising and improve our marketing. This is described further in Meta's and Google's own privacy policies.

Where consent is legally required, optional cookies are not placed before you accept them. Our cookie banner allows you to accept or reject optional cookies, and you can change your choice at any time using the "Cookie settings" link in the website footer. You can also control cookies through your browser settings, opt out of Meta's use of cookies through the ad settings in your Meta account, and opt out of Google Analytics through Google's browser add-on or ad settings.

We may share limited website information with:

• Our website hosting, maintenance, security and analytics providers.
• Meta Platforms, for advertising measurement where optional cookies are accepted.
• Google, for website analytics where optional cookies are accepted.
• Solo when you choose to proceed to the booking platform.
• Professional advisers, insurers or accountants where necessary.
• Regulators, law-enforcement bodies or courts where disclosure is legally required.
• A genuine purchaser or adviser involved in a sale or restructuring of the business.

We do not sell or rent your personal information.

Some technology providers may process information outside the United Kingdom. Where this occurs, appropriate legal safeguards must be used, such as UK adequacy regulations or approved contractual protections.

• Website enquiries that do not become a booking: normally up to 12 months.
• Website analytics information: according to the retention setting used by the relevant analytics provider.
• Cookie-consent records: for as long as reasonably necessary to demonstrate your choice.
• Information connected with a dispute or legal claim: until the matter and relevant limitation period have ended.

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No website or internet transmission can be guaranteed completely secure.

Depending on the circumstances, you may have the right to access, correct, delete or restrict the use of your information; object to certain uses; withdraw consent; and receive certain information in a portable format.

To exercise your rights, contact 07377 941563. We may need to confirm your identity. You may also complain to the Information Commissioner's Office at ico.org.uk.

The website may link to Solo, SumUp, Google and social-media platforms. These organisations operate their own websites and privacy policies. Please review their information when using their services.

We may update this policy when the website, its technology or our legal obligations change. The latest version will be published on zenglowretreat.com with the updated date.